Frequently Asked Questions (FAQ)

Q1: How secure is shopping with

We want your online shopping to be worry-free, so we use SSL*, the industry standard encryption standard for online purchase. All of your personal information, including your credit card number, is encrypted by SSL while you are placing the order.

SSL encrypts your order information to avoid the decoding of that information by anyone other than Dozami Store. To check the security of your connection, look at the URL address bar of your browser window when you begin to checkout. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. When accessing a secure server, the first characters of the site address will change from "http" to "https".

This means that you pay nothing if unauthorized charges are made to your card as a result of shopping at

* SSL available only if you make payment through our payment gateway Paypal & Billplz.


Q2: What is SSL certificate?

SSL stands for Secure Socket Layer. It is widely adopted to secure Credit Card information while consumers submit their credit card info for online purchase. Information sent through an SSL link is encrypted so that the information is NOT tampered with while the transfer is taking place. The SSL certificate has increasing customer confidence during checkout time. In simple words and without getting into too much technical details, adding a SSL certificate makes the connection more secure and much safer when you browse, buy and communicate online.


Q3: I cannot remove and add items into my shopping cart. Why and how to resolve this?

It should be a memory problem from your browser. You may clear the cache or browsing data in a browser.


Q4: I have signed up to but cannot login with my password. Why?

One of the possible problems is that your account is not verified. An email with verification link had been sent to your registered email address for verification, please click on the verification link to activate your account. Alternatively, kindly contact the customer service hotline at +6018-2889826 for technical assistance.


Q5: I have a user account with but forgot my password, what should I do?

It is easy, go to My Account page and click on the Forgot password link. You will be prompted with a window and please enter your email address (it must be the same email address you registered with The password will be sent automatically to the registered email address.


Q6: I have a user account with, how do I change my personal info and shipping address?

Go to My Account page, login and you can modify your account details there.


Q7: Can I buy from without creating an account?

Unfortunately no. However, once you have created an account with us, it will be easier for you to shop with us next time. Just use your login (your email address) and password next time you shop with us. All your personal and address information will be automatically retrieved from your account.


Q8: How do I know the latest news and promotions?

You will get the latest updates from DozamiStore Facebook page about our New Arrivals, Best Seller Products and Special Deal. Nevertheless, we will always share the beauty tips and skin care information for your reference.


Q9: I have received a few emails from What are Orders Received, Orders Processed and Payment Receipt?

  • Order Received: This email informs you that has received your orders and will process it as soon as possible.
  • Order Processed: This email confirms has processed your order. 
  • Order Shipped: This email confirms that has delivered/shipped the order to your shipping address.


Q10: Can I return an item after it is delivered to me?

Yes, you can. However, there are terms and conditions for this. Please refer to the Return & Refund Policy for more information on this.


Q11: I can't find a particular product/item I want from, what can I do?

Kindly contact our customer service hotline at +6018-2889826 for further inquiries. We will try our best to assist you or recommend an alternative. 


Q12: Can I cancel an existing order that have been made?

  • You may cancel the order if it is still in pending status.
  • Orders that are in the shipping process will not be cancelled.
  • Please send an email to our customer service team at
  • Kindly indicate your email subject “Request to cancel order” and provide the below information:
  • i.) Item code
    ii.) Order ID number
    iii.) Name
    iv.) Contact number